FAQ
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MVP Cleaning’s primary service areas include Fort Bragg, Fayetteville, Cameron, Sanford, Spring Lake, Hope Mills, Eastover Raeford, Linden, and other surrounding areas.
We now offer services in Odessa, TX as well.
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Check out the ‘Residential’ or ‘Commercial’ tab for a checklist of the tasks included!
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Every space is unique in size and upkeep. We base our pricing on many things, not just the size. You can submit a form for a free quote!
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Yes, we accommodate special requests for both residential and commercial services. Let us know your specific needs, and we'll tailor the service accordingly.
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Yes, we bring our own cleaning supplies and equipment for both residential and commercial services.
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No, someone doesn't need to be present during the cleaning. We offer flexible scheduling and can clean your space whether you're there or not. Our professional cleaners are trained to work efficiently and respectfully.
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The more clutter-free your space, the easier it will be to clean, which saves us time and saves you money. By tidying and organizing before our appointment you lessen the risk something important will be misplaced, like a child's favorite doll or an important piece of mail. If you need us to pick up large amounts of scattered toys that need to be put away, wash and dry a sink full of dirty dishes, and pick up lots of laundry from the floor, we will be happy to do it, but there is an extra charge for excessive clutter.
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Regularly scheduled cleaning: weekly, biweekly, or monthly.
One-time cleaning: before or after a party; while recovering from surgery, injury, illness; etc.
Detailed cleaning: spring cleaning, don’t have time to wipe the kid’s sticky hand prints or dog nose boops off the walls cleaning, etc!
Make ready: moving in and moving out
Commercial Cleaning
Other: We can accommodate any type of cleaning. Just let us know what you need!
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At MVP Cleaning, we treat every single home we clean with the utmost respect. If something happens to break during the cleaning, we will submit a claim through our insurance and pay for the damages.
The most tragic type of damage is that of something irreplaceable with either monetary or sentimental value. Rather than be sorry, the safest way to protect these items is to store them away on your cleaning day or instruct us not to clean such items.
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We love pets! If your dog(s) or cat(s) are comfortable with us then they are free to roam the house while we are there. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional house cleaners. Some of our clients leave treats for us to give the pets so the adjustment to new faces and smells is easier.
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Human and animal urine and feces, medical syringes, mucus, vomit, and blood all fall into the categories of biological hazards and blood-borne pathogens. We train our cleaning technicians to avoid potential biological hazards and blood-borne pathogens beyond what is part of our cleaning procedure. We clean around them to the best of our ability and notify you of their presence.
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We have no policy against team members accepting tips for great service, but it is important to us to stress that your service is 100% inclusive, and a tip is never required to ensure a great cleaning experience. A note, email, or a review left on either Google, Facebook, or Yelp is also a great way to let our techs know how they did.
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No worries! Many of our clients work from home. We can easily work around you and either skip the area you work in or swap places in your home when it’s time to clean that area.
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Your satisfaction is our priority! We guarantee 100% satisfaction. If the job done doesn’t satisfy you, don’t touch anything, inform us within 24 hours and we’ll rectify the issue. We’ll get back to your place and correct the issue for free. If the job was excellently done, but they needed more time to complete all they wanted to, we can plan on adding more time during the next appointment. We like and appreciate customer feedback, and we’re dedicated to leaving a perfectly clean space after every visit.
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We are paperless and require a credit or debit card on file for recurring clients (this information will be collected when you make your first deposit/payment) – rest assured, our payment processor does so through secure encryption so your information will be safe. Our payment processor will automatically bill your card upon completion of each service. We’re always looking for ways to make your life easier, no need to worry about remembering to pay your bill!
Cash App & Venmo are also an option for one-time or seasonal clients
Immediate payment after the service has been rendered is required in order to ensure smooth operations. A late fee of $10 will be assessed every 3 days that payment is delayed. We kindly ask that you refrain from discussing specific payment details and pricing with our technicians.
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We offer a wide range of services, but it's important to note that there are limitations to what we can do. For safety reasons, we are unable to perform tasks that involve climbing at extreme heights or moving heavy furniture such as couches, beds, dressers, ovens, and refrigerators. Moreover, we do not wipe down mounted TVs or large wall art. Additionally, we do not handle bio-hazardous substances like animal or human waste, nor do we clean areas infested with insects or mold. Our top priority is the health and safety of our team members.
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We carefully plan our appointments and any last-minute cancellations or rescheduling are very disruptive and result in losses to the company and our staff. Because of this, we have a 48-hour 50% cancellation/ rescheduling fee. Occasionally we are able to waive it when we can replace the appointment with another one or if there is a serious reason for the cancellation.
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If for any circumstance our staff is SENT AWAY or LOCKED OUT from your space, the FIRST occurrence will be excused as we understand things happen! However, any future instances will result in a $30 lockout fee. This fee allows us to compensate our cleaners for the time they have set aside for your appointment.
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